Organisational Touchstones
Statistics are provided against the key organisational attributes or touchstones summarised below.

Diagnosis
The 6 organisational touchstones have been assessed individually for each of the 6 groups used in the above real world example and recommendations have been made accordingly. Drivers for each have been looked at in more detail to determine where the most strategic and highest impact interventions can be made. In the example for organisational, selfesteem seems to be the major problem.

The people touchstones then follow. These are the components of 6 organisational touchstones. They are shown opposite. These 10 people touchstones are broken down further to allow you to focus in on exactly where intervention is required. The example opposite breaks down the loyalty people touchstone and its 8 main components.